Refund Privacy

At MindLeap VR, we are dedicated to providing high-quality VR gaming experiences for all our customers. If you are not completely satisfied with your purchase, our refund policy is as follows:

Game Cancellations:

• If you cancel your VR game order within 7 days of purchase and the game has not been opened or downloaded, you are eligible for a full refund.
• Cancellations made 3 to 6 days after purchase will be eligible for a 50% refund, provided the game has not been activated or downloaded.
• Cancellations made more than 6 days after purchase or if the game has been opened, activated, or downloaded are non-refundable.

Digital VR Game Downloads:

• Digital VR game purchases are non-refundable once the download or activation code has been used.
• If you experience any technical issues with a VR game, please contact us within 7 days of purchase for troubleshooting or a possible resolution.

Defective or Damaged Physical VR Games:

• If you receive a defective or damaged physical VR game, please contact us within 7 days of receiving the item. We will offer either a replacement or a full refund, depending on the situation.

Pre-Order Refunds:

• Pre-ordered VR games can be canceled for a full refund if the cancellation is made at least 7 days before the official release date.
• Cancellations made within 7 days of the release date are non-refundable, but we may offer store credit or exchanges based on availability.

If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our customer service team. We are here to ensure you have a seamless and enjoyable VR gaming experience.

Thank you for choosing MindLeap VR!